Privacy policy

At TGV Partners, your privacy and data security are our top priorities.
This Privacy Policy explains how we collect, use, store, and protect your information when you use MaturIQ, our AI-powered framework intelligence platform.

By accessing or using MaturIQ, you agree to the practices described in this policy.


1. Who We Are

MaturIQ is developed and operated by TGV Partners,
Email: privacy@tgvpartners.co


2. Data We Collect

We collect only the information necessary to provide and improve our services.
This includes:

a) Account Information

  • Name and surname

  • Professional email address

  • Company or organization name

  • Encrypted password

b) Usage Data

  • Platform activity (framework creation, dashboards, reports, etc.)

  • Technical data (device type, browser, IP address, cookies, analytics)

  • Interaction statistics used to optimize platform performance

c) User-Provided Data

  • Information entered within your frameworks, indicators, or reports
    This data remains your property and is never used for commercial purposes.


3. Why We Collect This Data

We use your data to:

  • Create and manage your account

  • Ensure platform security and proper functionality

  • Personalize your experience on MaturIQ

  • Provide technical support and service updates

  • Improve algorithms and platform features

  • Comply with legal and regulatory obligations


4. Legal Basis for Processing

Data processing by TGV Partners is based on:

  • Your consent (account creation, beta access, newsletter),

  • Contract performance (to deliver the MaturIQ service),

  • Legitimate interest (improving and securing our platform).


5. Data Storage and Retention

Your data is hosted on secure servers located within the European Union or in regions offering equivalent data protection standards.
We retain your data for as long as you use MaturIQ, and it is permanently deleted within 12 months after account closure.


6. Data Sharing and Confidentiality

We do not sell, rent, or share your personal data with third parties for commercial purposes.
We may only share certain information:

  • With trusted service providers (hosting, maintenance, analytics) bound by strict confidentiality agreements,

  • When legally required (e.g., judicial or governmental requests).

All customer data remains strictly confidential.


7. Security Measures

We apply advanced technical and organizational safeguards to protect your information, including:

  • Encryption of data in transit and at rest,

  • Secure authentication protocols,

  • Regular backups,

  • Restricted access for authorized personnel only.


8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access and rectify your personal data,

  • Request deletion (“right to be forgotten”),

  • Request data portability,

  • Limit or object to certain processing activities.

To exercise these rights, contact us at: privacy@tgvpartners.com


9. Cookies and Analytics

We use essential and analytical cookies to:

  • Ensure proper website functionality,

  • Understand how users interact with the platform,

  • Continuously improve user experience.

You can disable non-essential cookies at any time through your browser settings.


10. Data Transfers Outside the EU

If data is transferred outside the European Union, TGV Partners ensures compliance with GDPR through Standard Contractual Clauses or equivalent protection mechanisms.


11. Policy Updates

TGV Partners may update this Privacy Policy at any time.
Changes will be communicated on this page, along with a new effective date.


12. Contact

For questions or concerns regarding this Privacy Policy or how we handle your data, please contact:
📧 privacy@tgvpartners.co